Customer experience is today’s most important

differentiator for organizations

We help you implement customer experience solutions to outperform your competitors

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Our services

We implement customer experience solutions for clients

CXPERTS is a European provider of professional services, located in the Netherlands. We are certified partner of leading vendors in the market and specialized in omnichannel and knowledge management solutions.

We help organizations to achieve their business goals with the design and implementation of tailor-made and often integrated contact center software solutions.

We offer our clients high quality services and tailor made solutions

 

Knowledge Management

Polly

We are a certified implementation partner and have implemented and integrated many multilingual knowledge bases for clients across a wide arrange of industries within Europe.

Omnichannel contact center

Upstream Works

We are a certified implementation partner and have successfully implemented the Upstream Works for Finesse (UWF) platform and the Assist knowledge base for global clients.

Omnichannel engagement

eGain

We are a certified implementation partner and have implemented this digital customer engagement software for many enterprise organizations within EMEA.

Blended voice, email and chat

Cisco ECE

We are a certified implementation partner for Cisco Enterprise Chat and Email and have successfully implemented and integrated this Cisco UCCE add-on for many clients within Europe.

Clients

Whether we had to resolve minor or greater challenges to improve their customer experience, our team enjoys working for them and with passion.

Cases

A selection of successfully executed projects by our team

Kärcher

Kärcher improves web selfservice and has cloned their best agent across the customer service organization

CBS

Statistics Netherlands (CBS) has implemented a workflow that automatically processes incoming survey postponement requests

ASW

A.S. Watson (ASW) has implemented an omnichannel contact center platform to provide consistent and delightful services